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company / Hope Aero Hope Aero is a family-owned company guided in part by founder Harry Hope, left, chief financial officer Cathy Dunn, and CEO Terry Hope. Hope for tomorrow Toronto-based Hope Aero is staying true to its roots during an exciting expansion into Western Canada. story By Ben Forrest PHOTOS BY ANDY CLINE n a bulletin board next to the conference room at Hope Aero’s maintenance and over- haul facility in Mississauga, Ont., is a list of six principles known as the Hope Aero Way. They’re short and simple statements, bits of wisdom that make good business sense and articulations of ideas founder Harry Hope always had but never wrote down. The first principle is: jobs get done proper- ly the first time. The second is: Hope Aero treats a customer’s aircraft like its own. The third principle: Hope Aero employ- ees know the business and understand their customers. The fourth: “We tell it like it is,” when it comes to time, cost and whether the company can handle the job. The fifth has to do with efficiency: Hope Aero organizes its facility into specialized units that turn work around faster. The sixth: “We constantly reinvest in better ways of doing things.” Those ideas are bred in the bone of Hope Aero, a leading aircraft component maintenance specialist focused on pro- peller overhaul, wheel and brake main- tenance, dynamic balancing and non- destructive testing. They reflect the company’s values, define its approach and guide how it works together as a team and with its clients. They may also help explain why the company has gathered a list of 200 regular customers that includes some of the biggest names in Canada’s aviation o 82 SKIES Magazine | January/February 2017